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Technical Training

Apple Certified Training for those managing Apple technology in school. Perfectly suited for Systems Administrators, IT or Technical Coordinators, Technicians and Support Staff.

Demonstrate your Knowledge.

The key to a sustainable IT deployment is a confident and skilled technical team. For everyday maintenance and troubleshooting, Apple’s Essentials courses are unbeatable.

We’re experts in installing and supporting IT deployments in schools, but most of the time it’s faster and easier to have someone in school who knows exactly what to do if something goes wrong. This person could be the IT Coordinator, a Technician or a member of the Support Staff. Whoever looks after your technology, it makes sense that they are Apple Certified.

How it Works.

Apple Certification will award you with two industry-recognised badges that demonstrate your technical ability. The certification process can be completed in as few as six days.



Book onto OS X Support Essentials and/or OS X Yosemite Server Essentials. These are three day courses designed to cover how to support and maintain OS X systems, and support everyday users of OS X.


At the end of a course, you will have the option to take the certification exams. Each course will prepare you fully for the relevant examination, but if any retakes or further tuition is required this will be at extra cost.


You will receive either the Apple Certified Support Professional (ACSP) for successfully completing OS X Support Essentials, or Apple Certified Technical Coordinator (ACTC) for completing OS X Support Essentials and OS X Server Essentials.

About the Certification Courses.

Apple Certification is split into two courses which cover every aspect of support. Completing both courses awards the highest accreditation: Apple Certified Technical Coordinator (ACTC).

OS X Yosemite Support Essentials is a three-day course that gives you a tour of OS X Yosemite and covers the best ways to support OS X Yosemite users.

OS X Yosemite Server Essentials is a three-day course that is designed to give technical coordinators and entry-level system administrators the skills, tools and knowledge they need to implement and maintain a network that uses OS X Server for Yosemite. Students learn how to install and configure OS X Server to provide network-based services, such as file sharing, websites and wikis. Tools for efficiently deploying and managing OS X are also covered.

Yosemite 101

OS X Support Essentials 10.10
  • 3 Day Course.

  • Learn about the OS X Yosemite troubleshooting process.

  • How to use OS X Yosemite tools and resources to troubleshoot OS X Yosemite.

  • An overview of OS X Yosemite features and functionality.

  • How to find more information about OS X Yosemite.

  • Perfect for first line support and helpdesks.

  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification exam.

Course Information

Yosemite 201

OS X Server Essentials 10.10
  • 3 Day Course.

  • The features and functionality of OS X Server for Yosemite.

  • How to configure essential services on OS X Server for Yosemite.

  • How to use OS X Server tools to monitor and troubleshoot services.

  • Effective use of OS X Server to manage a small network of Mac computers and users.

  • How to manage access to files and services.

  • How to prepare for Apple Certified Technical Coordinator (ACTC) 10.10 certification exam.

Course Information

Other Services Available.

Recertification Exams

If you are already an Apple Certified Technical Coordinator with an earlier version of OS X, we can offer a recertification exam designed to bring you up to speed quickly and gain recertification.

Exam Only Sessions

If you have completed the course elsewhere, or self-studied, we can provide the facility for you to take the certification exam separate from the main course. Call us for more information on this.

Course Materials

If you are looking to self-study, we can provide the recommended course materials. You will need to book the examination separately, which can only be taken at an Authorised Training Centre.